628-202-0402
Every precious moment deserves perfect comfort.
Picture this: It's 2 AM, and your little one needs you. With the Alden Power Swivel Glider Recliner, you're ready. The gentle under-chair night light guides you safely through the darkness while your baby stays peacefully asleep in your arms. Swivel effortlessly to reach for essentials or face the crib, then glide and recline at the touch of a button – headrest adjusted just right, chair positioned to cradle you both in comfort.
This isn't just furniture; it's where lullabies are sung, where first smiles are shared, where the bond between you and your baby grows stronger with every gentle rock. The Alden transforms those middle-of-the-night moments from challenging to cherished, wrapping you both in luxury and love.
Whether you choose the pure, dreamy Snow or the warm, nurturing Oatmeal, the Alden becomes more than a chair – it becomes the heart of your nursery, witness to a thousand tender moments and keeper of countless precious memories.
Because the most important job in the world deserves the most comfortable seat in the house.
Shipping Policy:
Chapin Baby offers FREE STANDARD SHIPPING FOR ORDERS OVER $99.* Flat-rate shipping of $8.99 for orders under $99. All furniture and gliders are excluded from our free shipping promotion. Free in-store pickup is available for furniture items. You will be contacted via email within 24 hours of furniture order placement with a delivery or freight quote. Please see our Furniture Delivery Options for further details.
Furniture and Large Item Delivery Policy:
Due to the size and weight of many of the cribs, dressers, assembled furniture, and gliders in the chapinbaby.com catalog certain items cannot be shipped using standard USPS or FedEx Ground services. We have 3 different pick-up/delivery options available for those wishing to purchase those larger items with us online.
Use collapsible tabs for more detailed information that will help customers make a purchasing decision.
Ex: Shipping and return policies, size guides, and other common questions.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Opened car seats
- Special order furniture/gliders
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at guttat19@comcast.net.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale, clearance and final sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at guttat19@comcast.net and send your item to: 1651 Riverdale St, West Springfield MA 01089, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 1651 Riverdale St, West Springfield MA 01089, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
